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Shipping Policy

Thank you for choosing The Moto Pro! This Shipping Policy outlines the terms and conditions regarding the shipment of your orders.

Shipping Destinations

The Moto Pro is pleased to offer shipping to addresses within the United Kingdom, Europe, and internationally.

Shipping Methods & Carriers

We offer the following shipping methods, utilizing the services of Royal Mail and DPD:

  • Standard Shipping: This is our regular shipping option. The specific carrier used will depend on the weight and size of your order, as well as the destination.

  • Express Shipping: This option provides a faster delivery service. The specific carrier used will depend on the weight and size of your order, as well as the destination.

 

The available shipping methods and carriers will be presented to you during the checkout process.

Having said that, a Shipping Policy is a legally binding document that is meant to establish the legal relations between you and your customers. It is the legal framework for presenting your obligations to your customers, but also to address different possible scenarios that may occur, and what happens in each and every case. 

 

A Shipping Policy is a good practice and it helps both sides - you and your customers. Your customers may benefit from being informed about what they can expect from your service. You may benefit because people may be likely to shop with you if you have a clear Shipping Policy in place since there won't be any questions about your shipping timeframes or processes.

Shipping Cost

Shipping costs are calculated based on either the weight or the size of your order, depending on the pricing policies of our chosen couriers (Royal Mail and DPD). The exact shipping cost for your order will be displayed at checkout before you complete your purchase.

Please note that we currently do not offer free shipping.  

Order Processing Time

We aim to process and dispatch orders from our location within 1-2 working days, provided that the items ordered are in stock. Please be aware that processing times may vary during peak seasons or due to unforeseen circumstances.

Estimated Delivery Times

We aim for delivery within 2-3 business days from the point of dispatch from our location.

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Important Disclaimer: Please note that the delivery times provided are estimates only and are not guaranteed. Delivery times can be affected by various factors beyond our control, including but not limited to the destination country, customs clearance procedures, local postal service operations, and unforeseen weather conditions or logistical delays.

Order Tracking

Order tracking availability depends on the shipping option you select during checkout. If tracking is available for your chosen method, tracking information will be provided to you once your order has been dispatched. This information will typically be sent via email.

Lost or Damaged Packages

In the unfortunate event that your package is lost or arrives damaged, please report this to The Moto Pro as quickly as possible. To assist us in investigating and resolving the issue promptly, please include all relevant information, such as your order number, the date of your order, the total amount paid, and the shipping address provided.

Upon receiving your notification, The Moto Pro will investigate the matter and communicate with you regarding the appropriate action to be taken to ensure your satisfaction.

Returns & Exchanges

For information regarding returns and exchanges, please refer to our separate Returns Policy available on our website HERE.

Contact Information for Shipping Issues

If you have any questions or concerns regarding the shipping of your order, please contact us, ensuring you provide all relevant details including your order number, date of order, amount paid, and the shipping address provided:

Important Considerations

  • Customs and Import Duties: For international orders, please be aware that your order may be subject to import duties, taxes, and other fees levied by the destination country. These charges are the responsibility of the customer and are not included in the item price or shipping costs. The Moto Pro is not responsible for any customs delays or charges. We recommend that you check with your local customs office for more information.  
     

  • Shipping Address Accuracy: Please ensure that the shipping address you provide during checkout is accurate and complete. The Moto Pro is not responsible for delays or non-delivery caused by incorrect or incomplete shipping addresses.

  • Business Days: For the purpose of this policy, "business days" typically refer to Monday through Friday and do not include weekends or public holidays in the UK.

Disclaimer

  • This Shipping Policy is subject to change without notice. The latest version of the policy will be posted on our website. By placing an order with The Moto Pro, you agree to the terms outlined in this Shipping Policy.

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