Returns for non-faulty goods must be pre-authorised (if not pre-authorised, the return will be rejected). Goods may only be returned directly to us if they were purchased directly from us (the customer must prove this if necessary). Otherwise, they should be returned to the original vendor.

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Goods must be RECEIVED in resalable condition, in the opinion of The Moto Pro. We recommend that all parcels are sent back to The Moto Pro via trackable means by reputable carriers. Goods must be returned within 7 DAYS of receipt. After this period, a handling fee of 25% of the original invoice value WILL BE CHARGED. Items received in a non-resalable condition will result in no refund being given.

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The customer must pay any and all carriage charges. No returns of discontinued products are accepted, unless within 14 days of purchase.

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This policy does not affect your statutory rights and does not refer to faulty goods.